The JTA conducted a survey of foreign travelers visiting Japan about the welcoming environment
The JTA conducted a “Questionnaire on Creating a More Welcoming Environment for International Visitors to Japan,” and compiled a total of 5,332 responses. The most common worry during traveling was, “communication with the staff of facilities, etc.,” followed by “free public Wi-Fi” and “multilingual displays.” However, 30.1% answered “I did not have any problems.”
By analyzing the results of this survey and understanding the issues, we can promote the development of a more welcoming environment.
Outline of Implementation
Results of the survey
There were no major differences between respondents’ countries or regions, but the results of analyzing the items that were frequently indicated as sources of trouble are as follows:
· The most common location where free Wi-Fi could not be used was “on trains” (24.7%).
· The most common places of trouble with “Multilingual displays” and “Communication with staff of facilities” were “restaurants / stores” (multilingual display 21.5%, communication 23.1%).
(source Japan Tourism Agency )